Frequently Asked Questions

  How much does delivery cost?
We offer 3-5 Working days delivery on orders that’sunder city limit throughout UAE. A delivery charge of AED 25.00 applies for orders weighing under 5Kgs. For Plywood, MDF, Acrylic sheets delivery charge will be different. Delivery charge depends on the dimensions and weight of the total order. You can contact us by email or phone to know the delivery charge for these orders. Or once the order is made a representative will inform you the delivery charge applicable for your order. 3-5 Working days delivery may not apply to some areas (Freezones and Islands). Please see our delivery information page for full details.
  Can I have my order sent to a different address?
Yes, there is an option on the checkout procedure to set an alternative delivery address to your billing address.
  What happens if I am not at the delivery address when the delivery is being made?
We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be contacted by the couriers to reschedule the delivery. See delivery information page for more details.
  Can my parcel be left in my porch?
No, unfortunately, our couriers require a signature as proof of delivery; they are unable to leave parcels without one.
  When will I receive my goods?
If your order is placed before 4 pm on a weekday it will be dispatched next working day. Online orders will be delivered within 3 to 5 working days. (Exclusions apply) Please see our delivery information page for more details.
  What time will my delivery be?
Standard deliveries can take place anytime between 8 am and 8 pm although you will get a call before the delivery is scheduled from our couriers to get the Time slot for delivery.
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